Account and Data Deletion

We respect your right to control your personal data. This page explains how you can request deletion of your Sigillarium account and all associated data.

1. What Will Be Deleted?

On our servers:

When you request account deletion, the following data will be permanently erased from our servers:

• User account: Email address and encrypted password
• Subscription data: Information about your premium subscription

On your device (manual deletion required):

Local data (on your device):

• Documents: All documents stored in the local vault
• Watermarked images: All images with digital seals
• Metadata: File names, tags, categories (stored locally)
• Preferences: App settings

2. Data Retained (Legal Obligations)

Some data may be retained for legal or security reasons:

• Financial data: Transactions and invoices are retained in accordance with legal obligations (statutory retention period)
• Security logs: May be temporarily retained to detect fraud and abuse

This data is stored securely and will be deleted once the statutory retention period has elapsed.

3. How to Request Account Deletion

Option 1: From the app (Recommended)

1. Open the Sigillarium app

   Log in to your account

2. Go to Settings

   Menu → Settings → Account

3. Select "Delete my account"

   Follow the instructions and confirm your choice

4. Confirm deletion

   You will receive a confirmation email

Option 2: By email

If you cannot access the app, you can request deletion by email:

4. Deletion Timeline

5. What Happens to My Subscription?

If you have an active premium subscription:

• Active subscription: It will be automatically cancelled upon account deletion
• Refund: No refund is made for the remaining period (in accordance with store terms)
• Renewal: Automatic renewal is immediately cancelled

Recommendation: Cancel your subscription before deleting your account to avoid any billing issues.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Right to erasure ("right to be forgotten"): Request deletion of your personal data
• Right to portability: Receive your data in a structured format before deletion
• Right to object: Object to the processing of your data
• Right to rectification: Correct your data before deletion

7. Frequently Asked Questions

❓ Can I recover my account after deletion?

No. Once deletion is confirmed (after 48h), all your data is permanently erased and cannot be recovered.

❓ Can I create a new account with the same email address?

Yes. After the complete deletion of your old account (30 days), you can create a new account with the same email address. It will be an entirely new account with no data from the old account.

❓ Will my documents be deleted automatically?

No. Your documents are stored locally on your device. To delete them, you must either delete them manually from the app or completely uninstall the application.

❓ How long does the complete deletion take?

The complete process takes up to 30 days. Your account becomes inaccessible within the first 48 hours, but complete deletion of all backups may take up to 30 days.

8. Contact and Support

For any questions regarding the deletion of your account or data:

• Account deletion: delete@sigillarium.app
• General support: support@sigillarium.app
• GDPR questions: privacy@sigillarium.app